Visibuy ABN 49 073 157 187 (Pharmacy 777 (AUST)) is the operator of www.visibuy.com.au (Visibuy Website). Visibuy is committed to complying with the Privacy Act 1988 (Cth) (Privacy Act).
What is personal information?
Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, or is recorded in a material form or not. It includes your name, age, and contact details.
How and what kind of personal information is collected?
Visibuy will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner.
Visibuy may collect your personal information from you in a number of ways including face-to-face, over the telephone, through an online form or portal, by email, or by participating in a promotion of registering for services. Visibuy may also collect your personal information from third parties such as wholesale providers.
The types of personal information we may collect and hold include contact information (such as name, address, email address, mobile phone number and date of birth), financial information (such as credit card details), payment and transaction details/history, preferences, interests and behaviours for transactions, products and services and records of your interactions with us.
For what purposes do we collect, use and hold personal information?
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Our range of products and services and our functions and activities, as well as those of our contracted service providers, may change from time to time and your personal information can assist in improving our products and services and improving our understanding of our patients’ interests, behaviour and requirements.
We may also use your personal information to protect our lawful interests and facilitate purchases and potential purchases of our businesses.
To whom will we disclose your personal information?
In order to carry out the above purposes, Visibuy may disclose your personal information to persons or organisations such as our service providers, sales partners, wholesale partners, financial services partners, professional advisors and regulatory bodies.
Visibuy may use your personal information to contact you (including by telephone call, text message, post or email) in relation to other products or services we think may be of interest to you. This may include our own products and services, the products or services from our sales and wholesaler partners or the products or services of third parties.
You may opt-out of receiving marketing information from Visibuy at any time by:
By phone: (08) 9316 7851;
By email: firstname.lastname@example.org; or
where applicable, ‘ticking the box’ to opt-out on the relevant digital form.
Please allow five working days for your request to be actioned.
What happens if you don’t provide us with your personal information?
If you do not provide to Visibuy personal information when requested, we may be unable to provide you with, or facilitate the provision of, products and services you may request of us.
To the extent required by the Privacy Act, Visibuy will take reasonable steps to:
make sure the personal information we collect, hold, use and disclose is accurate, complete and up to date;
protect the personal information we hold from misuse, interference, loss and from unauthorised access, modification or disclosure; and
where permitted by law, destroy or permanently de-identify personal information that is no longer needed for any purpose permitted by the Privacy Act.
Do we transfer your personal information overseas?
We are unlikely to disclose your personal information to overseas recipients. However, Visibuy sometimes use service providers who either host or store personal information overseas. This means Visibuy may transfer personal information about you between countries to those service providers for the purposes described in this Policy. If Visibuy stores or transfers your personal information outside Australia, we will comply with the requirements of the Privacy Act that relate to transborder data flows.
How can you access your information and contact us?
Please contact us if you would like to request access to the personal information, we hold about you:
By email: Privacy Officer – email@example.com
Visibuy will generally provide you with access to your personal information if practicable and will take reasonable steps to amend any personal information about you which is inaccurate or out of date. In some circumstances and in accordance with the Privacy Act, Visibuy may not permit you to access to your personal information or may refuse to correct your personal information, in which case we will provide you reasons for this decision.
How we handle complaints
If you have any concerns or complaints about the manner in which your personal information has been collected or handled by Visibuy, please contact our Privacy Officer whose contact details appear above. Your concern or complaint will be directed to the appropriate person who will consider and respond to your complaint within 7 days.
It is our intention to use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Office of the Australian Information Commissioner who may investigate your complaint further.
Further information about the application of the Privacy Act can be found at the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.